Terms of Service

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your access to and use of the roopafy platform, including the roopafy web application, mobile experience, APIs, AI generation services, integrations, and related tools (collectively, the “Service”), operated by Aevix Labs (Pvt) Ltd (“Aevix Labs”, “roopafy”, “we”, “us”, or “our”).

By creating an account, accessing, or using the Service, you (“you”, “User”, or “Customer”) agree to these Terms and to our Privacy Policy, which are incorporated by reference. If you do not agree, you must not access or use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.

2. Definitions

• “Account” means your registered user account on the Service.
• “Connected Platform” means any third-party service you connect to roopafy, including Shopify, Google Shopping, Meta Catalog, TikTok Shop, and other e-commerce or advertising platforms.
• “Credits” means the consumption units used to access AI generation features, as further described in Section 7.
• “Generated Output” means images, copy, attribute data, taxonomy mappings, and other content produced by the Service from your User Content using AI models.
• “Subscription” means a paid recurring plan that entitles you to defined features and a Credit allocation.
• “User Content” means photographs, product information, brand assets, text, and any other materials you upload, submit, or transmit to the Service.

3. Eligibility

To use the Service, you must:

1. Be at least 18 years of age and legally capable of entering into binding contracts.
2. Use the Service only for lawful purposes related to e-commerce, retail, fashion, or commercial product listing.
3. Not be a competitor of roopafy accessing the Service for benchmarking, monitoring, or developing competing products.
4. Not have been previously suspended or removed from the Service.
5. Provide accurate and complete information when registering and keep it current.
6. Be accessing the Service from a jurisdiction in which such use is lawful.

We may refuse Service or terminate Accounts at our discretion, subject to applicable law.

4. Account Registration and Security

4.1 Registration. You must register an Account using a valid email address. You agree to verify your email address as instructed.

4.2 Account Security. You are responsible for safeguarding your credentials and for all activity under your Account. Notify us immediately at hello@roopafy.com of any unauthorized access or suspected breach.

4.3 Accuracy. You agree to keep Account information accurate and up to date.

4.4 One Account Per User. You may not create multiple Accounts to circumvent Credit limits, plan limits, rate limits, or to evade prior suspension. We may detect, consolidate, or terminate duplicate or fraudulent Accounts.

4.5 No Sharing. You may not share, sell, transfer, or sublicense your Account.

4.6 Authorized Users. If your Subscription supports multiple users (e.g., a team plan), you are responsible for the actions of all users under your Account.

5. License to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, roopafy grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your Subscription or use.

You may not:

1. Reverse engineer, decompile, disassemble, or attempt to derive source code, model weights, prompts, training data, or underlying algorithms of the Service.
2. Resell, redistribute, sublicense, white-label, or commercially exploit access to the Service without our prior written consent.
3. Use the Service to build, train, fine-tune, or improve any competing AI model, generation service, or product.
4. Remove, alter, or obscure any proprietary notices, branding, or watermarks on the Service or its outputs (where retained).
5. Use any automated means (scrapers, bots, scripts) to access or extract content from the Service except through documented APIs and within published rate limits.
6. Bypass, disable, or interfere with security, rate-limiting, authentication, or access-control features.
7. Use the Service in any way that violates applicable law or these Terms.

6. Acceptable Use Policy

You agree not to use the Service to upload, generate, store, transmit, or publish any content that:

1. Infringes intellectual property rights of others, including uploading garments, designs, logos, brand names, photographs, or other materials you do not have the right to use commercially.
2. Depicts individuals without authorization, including uploading photos containing other people's faces or likenesses without their consent, or using the Service to generate content that impersonates real people.
3. Is unlawful, defamatory, harassing, fraudulent, deceptive, or misleading, including listings for counterfeit, stolen, or restricted goods, or items you do not have the legal right to sell.
4. Contains sexually explicit, violent, hateful, or otherwise objectionable content, including any content involving minors in any sexualized context.
5. Contains malware, viruses, or any code intended to disrupt, compromise, or surveil systems or users.
6. Violates the terms of any Connected Platform (including Shopify Acceptable Use Policy, Google Shopping policies, Meta commerce policies, TikTok Shop policies, etc.).
7. Misrepresents product attributes, materials, origin, condition, or availability, including using Generated Output in a way that deceives consumers.
8. Violates applicable advertising, consumer-protection, e-commerce, or data-protection regulations, including failing to disclose AI-generated content where required.

You are solely responsible for the legality, accuracy, and compliance of all User Content and any listings, advertisements, or other commercial materials you create or publish using the Service.

We reserve the right (but have no obligation) to review, refuse to process, remove, suspend, or report content that we reasonably believe violates this policy or applicable law. We may cooperate with law-enforcement authorities where required.

7. Plans, Credits, and Fees

7.1 Plans. The Service is offered under one or more plans, including a free Basic plan and a paid Pro plan, with features and Credit allocations described on our pricing page at [PRICING URL]. We may introduce, modify, or retire plans at our discretion, with notice to existing subscribers.

7.2 Credits. Credits are consumption units used to access AI generation features. Credit consumption rates per feature are published in the Service. Credits:

1. have no cash value and are non-refundable except as required by law;
2. are non-transferable between Accounts;
3. expire according to the rules of the plan under which they were issued (e.g., subscription Credits typically expire at the end of each billing cycle; purchased pay-as-you-go Credits typically expire [12 months] after purchase);
4. may be revoked in the event of fraud, abuse, chargeback, or violation of these Terms.

7.3 Fees. Subscription fees and Credit prices are charged in [USD] as displayed at the point of purchase. Prices may change with at least [30 days'] notice for existing subscribers; changes take effect at the next billing cycle.

7.4 Billing. Subscriptions are billed in advance on a recurring basis (monthly or annually) until canceled. By subscribing, you authorize us (and our payment processor) to charge your payment method automatically on each renewal date.

7.5 Taxes. Fees are exclusive of applicable taxes (VAT, GST, sales tax, withholding tax) unless otherwise stated. You are responsible for all such taxes other than taxes on our income.

7.6 Refunds. Except where required by law:

1. Subscription fees are non-refundable for the current billing period when you cancel.
2. Unused Credits are non-refundable when a Subscription ends or an Account is terminated.
3. We may, at our discretion, issue partial refunds or service credits for material service failures.

7.7 Failed Payments. If a payment fails, we may retry the charge, suspend Service access, downgrade your plan, or terminate your Subscription after reasonable notice.

7.8 Free Plan Limits. The Basic (free) plan is subject to feature, Credit, and rate limits described on the pricing page. We may modify free-plan limits at any time.

8. Subscriptions, Renewals, and Cancellation

8.1 Term. Subscriptions start on the date you subscribe and continue for the selected billing period (monthly or annually), automatically renewing for successive periods unless canceled.

8.2 Cancellation. You may cancel a Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period; you retain access until that date.

8.3 Effect of Cancellation. On cancellation:

1. recurring billing stops;
2. you may continue using paid features until the end of the paid period;
3. your Account converts to the Basic (free) plan, subject to free-plan limits;
4. unused subscription Credits are forfeited at the end of the paid period.

8.4 Downgrades and Upgrades. Plan changes take effect at the next billing cycle (downgrades) or immediately with prorated billing (upgrades), unless otherwise stated at checkout.

8.5 Trial Periods. If we offer a free trial, you may be required to provide a payment method. You will be automatically charged for a paid Subscription at the end of the trial unless you cancel before the trial ends.

9. User Content

9.1 Ownership. You retain all rights, title, and interest in and to your User Content. These Terms do not transfer ownership of User Content to roopafy.

9.2 License Grant to roopafy. You grant roopafy a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, process, transmit, and display your User Content solely as necessary to:

1. operate, provide, maintain, and improve the Service for you;
2. generate, store, and deliver Generated Output to you;
3. perform technical operations such as backup, redundancy, and security;
4. provide customer support;
5. detect and prevent fraud, abuse, or security threats;
6. comply with legal obligations.

9.3 Use of User Content for Model Training. roopafy will not use your User Content to train general-purpose AI models accessible to other users, except in aggregated, anonymized, or de-identified form that cannot reasonably be associated with you or your business. Custom AI models created from your User Content (where offered as a paid feature) are accessible only within your Account, unless you expressly opt in to making them shared.

9.4 Your Representations. You represent and warrant that:

1. you own or have all necessary rights, licenses, consents, and permissions to upload your User Content and to grant the license in Section 9.2;
2. your User Content does not infringe any third party's intellectual property, privacy, publicity, or other rights;
3. any individuals depicted in User Content have given necessary consent for commercial use of their likeness;
4. your use of the Service complies with all applicable laws.

9.5 Removal. You may delete User Content at any time through the Service. Deleted content may persist in encrypted backups for a limited period (typically up to [90 days]) before being purged, in accordance with our retention policy.

9.6 Storage Limits. Storage of User Content may be subject to plan limits described on the pricing page. Content exceeding limits may be archived or removed after notice.

10. Generated Output

10.1 Ownership and Use. Subject to your compliance with these Terms and payment of applicable fees, roopafy assigns to you all rights it has in the Generated Output produced from your User Content, to the extent such rights exist and are assignable under applicable law. You may use Generated Output for any lawful commercial or non-commercial purpose, subject to the restrictions in this section.

10.2 Limitations. You acknowledge that:

1. AI-generated content may not be eligible for copyright protection in all jurisdictions, and may not be protectable in your name in some jurisdictions;
2. Generated Output may be visually similar to outputs produced for other users using similar inputs, and we do not guarantee uniqueness;
3. Generated Output may incorporate features (poses, model likenesses, backgrounds, styles) drawn from common AI training distributions, and you are responsible for confirming that any specific output is suitable for commercial use in your jurisdiction;
4. you are responsible for reviewing Generated Output for accuracy, bias, factual errors, and suitability before commercial use;
5. you are responsible for disclosing AI involvement in product imagery or copy where required by law, platform policy, or industry standards.

10.3 Restrictions on Generated Output Use. You may not use Generated Output to:

1. impersonate or misrepresent real individuals;
2. create deceptive advertising or fraudulent listings;
3. generate content that violates the Acceptable Use Policy in Section 6;
4. train or improve any third-party AI model or service.

10.4 roopafy's Limited Use. roopafy may use Generated Output, in anonymized form, for:

1. quality monitoring and evaluation;
2. safety and abuse detection;
3. internal generation-pipeline improvements (e.g., A/B testing of methods);
4. aggregated benchmarking that cannot identify individual users or businesses.

11. Feedback

If you provide suggestions, ideas, comments, bug reports, enhancement requests, or other input regarding the Service (“Feedback”), you grant roopafy a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, distribute, and incorporate the Feedback into the Service or any other roopafy product or service, without obligation of compensation, attribution, or confidentiality. Feedback is provided voluntarily and is not confidential unless we expressly agree in writing.

12. Third-Party Integrations

12.1 Connected Platforms. The Service may allow you to connect third-party platforms (including Shopify, Google Shopping, Meta Catalog, TikTok Shop) via OAuth or API integration. Your use of any Connected Platform is governed by that platform's own terms and policies.

12.2 Authorization. When you authorize roopafy to access a Connected Platform, you authorize us to read, create, modify, or publish content on your behalf to the extent of the scopes you approve. You may revoke this authorization at any time through the Service or directly through the Connected Platform.

12.3 Your Responsibility. You are solely responsible for ensuring that your use of the Service in connection with any Connected Platform complies with that platform's terms, policies, and applicable laws — including listing accuracy, advertising standards, consumer-protection rules, tax compliance, and AI-disclosure requirements.

12.4 No Endorsement. Connection to a Connected Platform does not imply endorsement, partnership, or affiliation between roopafy and that platform unless expressly stated.

12.5 Platform Changes. Connected Platforms may change their APIs, terms, or availability without notice. We are not liable for service disruptions caused by such third-party changes, but will use reasonable efforts to maintain compatibility.

12.6 Platform Taxonomies and Schemas. Product taxonomies, category trees, attribute schemas, attribute values, and similar classification systems published by Connected Platforms — including the Shopify Product Taxonomy and equivalent systems published by Google Shopping, Meta Catalog, TikTok Shop, and other platforms — are the intellectual property of those platforms and their respective licensors. roopafy uses these taxonomies under the licenses or public terms granted by the relevant platforms solely to enable integration with the Service. Nothing in these Terms transfers any ownership, license, or right in such platform taxonomies to you beyond what those platforms themselves grant to you under their own terms. Where Generated Output includes mappings to a Connected Platform's taxonomy, the taxonomy identifiers, labels, and structural elements remain the property of the originating platform; only the mapping (i.e., the assignment of your product to those identifiers) is delivered to you as Generated Output, subject to Section 10.

13. Custom AI Models and Brand Voice (Pro Features)

13.1 Availability. Custom AI models, brand voice profiles, and similar advanced personalization features may be available on certain paid plans, subject to additional Credit consumption.

13.2 Training Data. When you create a Custom Model, you authorize roopafy to use the User Content you specifically designate for training only that model. We will not use this User Content to train models for other users.

13.3 Ownership. You retain ownership of your Custom Model's training data. The trained model artifact itself remains hosted by roopafy and is licensed to you for use within the Service. Model weights and architecture are proprietary to roopafy and its underlying AI providers.

13.4 Termination. Upon termination of your Subscription or Account, Custom Models and associated training data will be deleted in accordance with our retention policy, after a reasonable grace period.

14. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, store, and disclose personal data. By using the Service, you consent to the processing described in the Privacy Policy.

If you process personal data of others through the Service (for example, photographs of models, staff, or customers), you are responsible for ensuring you have a lawful basis to do so and for providing required notices and obtaining required consents under applicable data-protection laws (including GDPR, UK GDPR, CCPA/CPRA, Sri Lanka's Personal Data Protection Act, and other regional laws).

For business customers in regulated jurisdictions, a separate Data Processing Addendum (DPA) may apply and is available on request at hello@roopafy.com.

15. Intellectual Property

15.1 Our IP. The Service, including all software, AI models, designs, prompts, taxonomies, user interfaces, documentation, branding, trademarks, and trade dress, is the exclusive property of roopafy and its licensors and is protected by intellectual property laws. Except for the limited license granted in Section 5, no rights in the Service are granted to you.

15.2 Trademarks. “Aevix Labs,” “roopafy,” and our logos are trademarks of Aevix Labs (Pvt) Ltd. You may not use them without our prior written consent, except for factual references (e.g., “Listings created with roopafy”) in accordance with reasonable trademark-use practice.

15.3 Copyright Infringement Claims. If you believe content on the Service infringes your copyright, send a notice to hello@roopafy.com including: (a) identification of the copyrighted work, (b) identification of the allegedly infringing material and its location, (c) your contact information, (d) a statement of good-faith belief that the use is not authorized, (e) a statement under penalty of perjury that the information is accurate and that you are the rights-holder or authorized to act on their behalf, (f) your physical or electronic signature.

16. Service Availability and Modifications

16.1 Availability. We use reasonable efforts to keep the Service available but do not guarantee uninterrupted access. The Service may be unavailable for scheduled maintenance, emergency maintenance, third-party service disruptions, or events beyond our reasonable control.

16.2 No SLA on Standard Plans. No formal Service Level Agreement (SLA) applies to standard plans. Enterprise plans may include separately negotiated SLAs.

16.3 Modifications to the Service. We may add, modify, suspend, or discontinue features at any time. For material adverse changes affecting paid features you actively use, we will provide reasonable advance notice and, where appropriate, offer a refund of unused prepaid fees.

16.4 Beta Features. From time to time, we may offer features marked as “beta,” “preview,” or “experimental.” Such features are provided as-is, may be unstable, and may be modified or removed without notice. The disclaimers and limitations in Sections 17 and 18 apply with particular force to such features.

17. Disclaimers

17.1 AS-IS Service. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL GENERATED OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

17.2 No Warranty Regarding AI Output. ROOPAFY MAKES NO REPRESENTATION OR WARRANTY THAT GENERATED OUTPUT WILL BE ACCURATE, SUITABLE FOR YOUR PURPOSE, FREE OF ARTIFACTS OR BIAS, COMPLIANT WITH PLATFORM POLICIES, OR LEGALLY USABLE IN YOUR JURISDICTION. YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING ALL GENERATED OUTPUT BEFORE COMMERCIAL USE.

17.3 No Professional Advice. The Service does not provide legal, regulatory, tax, financial, or commercial advice. Listing recommendations, attribute suggestions, and copy generated by the Service are AI-produced suggestions, not professional advice.

17.4 Third-Party Services. We are not responsible for the availability, accuracy, content, or practices of Connected Platforms or other third-party services. Your dealings with them are solely between you and them.

17.5 Consumer Rights. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain rights. Where you are a consumer protected by mandatory local law, the disclaimers in this section apply only to the maximum extent permitted by such law, and your statutory rights are not affected.

18. Limitation of Liability

18.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ROOPAFY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR REPUTATIONAL HARM, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.2 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOPAFY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO ROOPAFY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

18.3 Mandatory Consumer Rights. Where you are a consumer protected by mandatory local law that prohibits or limits exclusions of liability for death, personal injury, fraud, gross negligence, or other matters, the limitations in this section apply only to the maximum extent permitted, and nothing in these Terms excludes liability that cannot be excluded under applicable law.

18.4 Allocation of Risk. YOU ACKNOWLEDGE THAT THE FEES CHARGED REFLECT THE ALLOCATION OF RISK SET OUT IN THIS SECTION, AND THAT THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND ROOPAFY.

19. Indemnification

You agree to indemnify, defend, and hold harmless roopafy, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any claims, demands, losses, damages, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

1. Your User Content;
2. Your use of the Service in violation of these Terms or applicable law;
3. Your violation of any third party's rights, including intellectual property, privacy, publicity, or contractual rights;
4. Your violation of any Connected Platform's terms or policies;
5. Listings, advertisements, products sold, or commercial activities you create or conduct using Generated Output;
6. Tax obligations arising from your use of the Service or sales made through Connected Platforms;
7. Your gross negligence or willful misconduct.

We will give you prompt notice of any claim subject to indemnification and reasonably cooperate in the defense. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

20. Term, Suspension, and Termination

20.1 Term. These Terms remain in effect from your acceptance until terminated as set out below.

20.2 Termination by You. You may terminate at any time by canceling all Subscriptions and closing your Account through the Service.

20.3 Suspension by Us. We may suspend your access to the Service, in whole or in part, with or without notice, if we reasonably believe you have:

1. violated these Terms or the Acceptable Use Policy;
2. failed to pay fees when due;
3. created legal, security, regulatory, or operational risk to us, other users, or third parties;
4. engaged in fraud, abuse, or activity that may damage our reputation or infrastructure.

20.4 Termination by Us. We may terminate your Account and these Terms:

1. for material breach that you fail to cure within [14 days] of notice (or immediately if cure is not feasible);
2. for non-payment that remains unresolved after reasonable notice;
3. for convenience with at least [30 days'] notice and a pro-rata refund of unused prepaid fees;
4. immediately in cases of suspected fraud, severe abuse, illegal activity, or to protect the security or integrity of the Service or other users.

20.5 Effect of Termination. On termination:

1. your right to access the Service ends;
2. outstanding fees become immediately payable;
3. we may delete your User Content after a reasonable retention period (typically [30–90 days]) in accordance with our retention policy;
4. Sections 9.2 (limited surviving license for legal/operational records), 10.4, 11, 14, 15, 17, 18, 19, 22, 23, and 24 survive.

20.6 Data Export. Where reasonably possible and subject to applicable law, you may export your User Content and key Account data for a limited period after termination through self-service tools or by request.

21. Modifications to These Terms

21.1 We may update these Terms from time to time. Material changes will be communicated via email or in-product notice at least [30 days] before they take effect, except where shorter notice is required by law or to address security or compliance issues.

21.2 Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may cancel your Subscription with a pro-rata refund of unused prepaid fees attributable to the affected services.

21.3 We will maintain prior versions of these Terms accessible at [TERMS HISTORY URL] for reference.

22. Governing Law and Disputes

22.1 Governing Law. These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict-of-laws principles.

22.2 Informal Resolution. Before filing any formal claim, you agree to contact us at hello@roopafy.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

22.3 Venue and Jurisdiction. Subject to Section 22.4, the courts of Colombo, Sri Lanka have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that roopafy may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

22.4 International Arbitration (Optional Provision — for Legal Review). For disputes involving Users outside Sri Lanka exceeding [US$10,000] in value, the parties may agree to submit the dispute to binding arbitration administered by the [Singapore International Arbitration Centre (SIAC) / London Court of International Arbitration (LCIA)] under its rules then in force, with the seat of arbitration in [Singapore / London], conducted in English by a single arbitrator. The arbitral award shall be final and binding.

22.5 Class Action Waiver (Optional — for Legal Review). To the extent permitted by applicable law, you and roopafy each waive any right to participate in a class, collective, or representative action against the other.

22.6 Mandatory Consumer Rights. Nothing in this section affects mandatory consumer-protection rights you may have under the laws of your country of residence, including the right to bring proceedings in your local courts where applicable law so requires.

23. General Provisions

23.1 Entire Agreement. These Terms, together with the Privacy Policy, any DPA in effect, and any plan-specific or order-form terms expressly incorporated by reference, constitute the entire agreement between you and roopafy regarding the Service and supersede all prior agreements on the subject.

23.2 Order of Precedence. In the event of conflict, the order of precedence is: (1) any signed enterprise order form or master agreement, (2) any DPA in effect, (3) these Terms, (4) the Acceptable Use Policy, (5) the Privacy Policy, (6) plan or feature-specific supplements.

23.3 Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision shall be reformed to the minimum extent necessary to make it enforceable.

23.4 No Waiver. A failure or delay in enforcing any provision is not a waiver of the right to enforce it later. No waiver is effective unless in writing.

23.5 Assignment. You may not assign these Terms, in whole or in part, without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all your assets, provided the successor assumes your obligations. roopafy may assign freely, including to affiliates or in connection with a merger, acquisition, reorganization, or sale of assets.

23.6 No Agency. Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and roopafy.

23.7 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, pandemic, internet or utility outages, or third-party service failures.

23.8 Notices to You. Notices may be sent to the email address on file or posted in the Service. You are responsible for keeping your contact details current.

23.9 Notices to Us. Legal notices to roopafy must be sent to hello@roopafy.com.

23.10 Export Controls and Sanctions. You represent that you are not located in, and will not use the Service from, any country subject to comprehensive sanctions by Sri Lanka, the United States, the United Kingdom, or the European Union, and that you are not on any restricted-party list. You will not use the Service in violation of applicable export-control or sanctions laws.

23.11 Headings. Section headings are for convenience only and do not affect interpretation.

23.12 Language. These Terms are drafted in English. Where translations are provided for convenience, the English version controls in case of conflict.

23.13 Survival. Provisions that by their nature should survive termination — including those relating to intellectual property, confidentiality, indemnification, limitation of liability, governing law, and dispute resolution — survive termination of these Terms.

24. Contact

Questions, concerns, or formal notices regarding these Terms should be directed to: hello@roopafy.com

By creating an Account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

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